This policy describes how the Lotus Brothers Floor Care website uses information when you browse, contact us, or request cleaning services.
Information you provide
When you request an estimate or booking, we may collect your name, phone number, email address, service address, and the service details you provide. We use that information to respond, arrange service, and manage customer requests. Please do not submit sensitive information that is not needed for your request.
Website activity and service providers
The website uses hosting, analytics, booking, customer-management, and notification services to operate the site and handle requests. These providers may process information needed for those functions. Google Analytics measures website use, including page visits and interactions such as phone-link clicks. Hosting and analytics services may process technical information such as IP addresses, browser information, cookies, and device identifiers. You can manage cookies through your browser settings.
Google Maps ratings
The review summary retrieves the public rating and review count from Google Maps through our server. This lookup does not send your booking information to the Places API. If you follow a Google Maps link, Google processes your activity under the Google Privacy Policy. Google's services are also subject to the Google Maps/Google Earth Additional Terms of Service.
Questions and requests
For questions about your information, or to request access, correction, or deletion, contact Lotus Brothers at (479) 364-4364. We may need to verify your identity and consider records needed for providing services or meeting applicable obligations.